Refund Policy
Effective Date: 7 August 2025
Thank you for shopping with Florence Lane. We appreciate your trust in us and are committed to delivering quality with every order. Please take a moment to review our policy regarding returns, refunds, and support.
All Sales Are Final
At Florence Lane, all sales are considered final. We do not accept returns or exchanges, as each piece is part of a limited run and handled with care to ensure its quality and originality.
Damaged or Defective Items
While we have a no-return policy, your satisfaction remains our priority. If you receive an item that is damaged or defective, please contact our support team within 7 days of receiving your order.
To request a review:
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Email us at help@florencelane.co with your order number.
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Include a brief description of the issue and clear photos showing the damage or defect.
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Our team will evaluate your request and work with you on the best resolution, including a full refund if applicable.
Refund Eligibility
Refunds are only offered for damaged or defective items. To qualify, the item must:
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Be reported within 7 days of delivery.
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Be unused, unopened, and in original packaging (if applicable).
Chargebacks & Disputes
If you encounter any issues with your order, we strongly encourage you to contact us first. We’re here to help, and we aim to resolve all matters quickly and fairly.
Filing a chargeback without contacting us may delay resolution. Fraudulent disputes will be handled seriously in accordance with our terms.
Need Help?
For all support inquiries, reach out to us at help@florencelane.co — we’re here to make sure you’re taken care of.
Thank you for being part of Florence Lane.