Refund Policy

Effective Date: 20 August 2025

Thank you for shopping with Florence Lane. We appreciate your trust in us and are committed to delivering quality with every order.

Florence Lane is a brand owned and operated by Ecomify Global LLC, registered at Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates.

Please take a moment to review our policy regarding returns, refunds, and support.

All Sales Are Final

At Florence Lane, all sales are considered final. We do not accept returns or exchanges, as each piece is part of a limited run and handled with care to ensure its quality and originality.

Damaged or Defective Items

While we maintain a no-return policy, your satisfaction remains our priority. If you receive an item that is damaged or defective, please contact our support team within 30 days of receiving your order.

To request a review:

  • Email us at help@florencelane.co with your order number

  • Include a brief description of the issue and clear photos showing the damage or defect

Our team will evaluate your request and work with you on the most appropriate resolution, which may include a replacement or a full refund, where applicable.

Refund Eligibility

Refunds are only offered for damaged or defective items. To qualify, the item must:

  • Be reported within 30 days of delivery

  • Be unused, unopened, and in original packaging (if applicable)

Chargebacks & Disputes

If you encounter any issues with your order, we strongly encourage you to contact us first. We’re here to help and aim to resolve all matters quickly and fairly.

Filing a chargeback without contacting us may delay resolution. Fraudulent or unjustified disputes will be handled seriously and in accordance with our terms and applicable laws.

Need Help?

For all customer support inquiries, please contact:

If you prefer to contact the legal entity directly, you may also reach:

Thank you for being part of Florence Lane.