Terms of Service

OVERVIEW
This website is operated by Florence Lane. Throughout the site, the terms “we,” “us,” and “our” refer to Florence Lane. By accessing our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to these Terms. If you do not agree, please do not use our website or services.

1. ONLINE STORE TERMS

By shopping with us, you confirm that you are at least the age of majority in your country or region, or that you have given us consent to allow your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your access to our services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Payment information is always encrypted during transfer. You agree not to duplicate, reproduce, sell, resell, or exploit any part of the Service without express written permission from us.

3. ORDER PROCESSING & SHIPPING

Orders are typically processed within 1–2 business days and shipped within 7–12 business days.
Please note that delivery times may vary due to factors such as customs clearance, shipping delays, weather, or high-volume periods.
If your order has not arrived after 12 business days, please contact us at help@florencelane.co.
For more, please refer to our [Shipping Policy].

4. PRODUCT ACCURACY & PRICING

We make every effort to display product descriptions, colors, and images as accurately as possible. However, we cannot guarantee that your screen’s display of color will be perfectly accurate.
Prices are subject to change without notice, and we reserve the right to modify or discontinue any product at any time without prior notice.

5. RETURNS & REFUNDS

We offer a 30-day money-back guarantee on items that arrive damaged or defective.
To be eligible, items must be unused, unopened, and in their original packaging.
Return shipping is the responsibility of the customer unless the item is defective or incorrect.
For full details, see our [Refund Policy].

6. ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us. If we make a change to or cancel an order, we may attempt to notify you by contacting the email or phone number provided at checkout.
You agree to provide accurate, current, and complete billing and account information for all purchases made at our store.

7. THIRD-PARTY LINKS & SERVICES

Our website may include links to third-party websites or services. We do not assume responsibility for any third-party materials, websites, or services, and we are not liable for any damages related to the use or purchase of goods from such sources.

8. PROHIBITED USES

You are prohibited from using our site or its content for:

  • Unlawful purposes

  • Violating laws or regulations

  • Infringing on our intellectual property

  • Harassing or discriminating against others

  • Uploading harmful code, spam, or misleading information

We reserve the right to terminate your use of the Service for violating any prohibited uses.

9. PERSONAL INFORMATION

Your submission of personal information is governed by our [Privacy Policy].

10. ERRORS, INACCURACIES & OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping, or availability. We reserve the right to correct any errors and to cancel or update orders as needed.

11. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee that the Service will be uninterrupted, secure, or error-free. Your use of our Service is at your sole risk.
In no case shall Florence Lane, its directors, employees, or affiliates be liable for any injury, loss, or claim arising from your use of any of our products or services.

12. CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the site following any changes constitutes acceptance of those changes.

13. CONTACT INFORMATION

For questions about these Terms, please contact us at:
help@florencelane.co