Shipping Policy

At Florence Lane, we prioritize your satisfaction by ensuring that your orders are processed and delivered with utmost care and efficiency.

Order Processing

We aim to process all orders within 1-3 business days. During peak seasons or due to unforeseen issues like payment verification or incomplete address details, processing may take slightly longer. Rest assured, we will promptly notify you via email should any delays occur to ensure a seamless delivery experience.

Delivery Timeframes

Once processed, your order will typically arrive within 7-14 business days. This timeframe starts from the date of order processing, not the order placement date. While we strive for timely delivery, please note the following factors may impact shipping times:

  • Inclement weather
  • Holiday seasons
  • Carrier delays
  • Customs inspections

Though these elements are beyond our control, we commit to keeping you informed throughout the shipping process.

Customs Duties and Taxes

Please be aware that our prices do not include potential customs duties or taxes levied by your country. These charges are the responsibility of the customer. For specific rates and regulations, kindly contact your local customs office.

Worldwide Shipping

We are delighted to offer worldwide shipping, bringing Florence Lane's luxury fashion to customers around the globe.

Restrictions on Military Addresses

At this time, we are unable to ship to military base addresses. We apologize for any inconvenience this may cause.

Order Cancellations

We understand that circumstances can change. Order cancellations are evaluated on an individual basis. For detailed information, please refer to our Cancellation Policy page.

Returns and Prepaid Labels

For items that arrive damaged, we provide prepaid return labels. Please contact our customer support team for authorization before returning any items. Additional information can be found on our Refund Policy page.

Important Notes

  • Business days exclude weekends and public holidays.
  • Please ensure your shipping address is accurate and complete to prevent delays.
  • Florence Lane is not responsible for delays caused by customs clearance procedures.
  • We currently do not offer expedited shipping options.
  • Shipping Protection Insurance is available to safeguard your order against damage, loss, or theft. Please note that shipping fees and insurance costs are non-refundable.

Thank you for choosing Florence Lane. Should you have any questions or need further assistance, our dedicated customer support team is here to help.